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Terms of Use

Terms of Use

To be eligible for a return, your item must be unopened and in its original packaging and sent back to the AOI Tea Company post-dated within 10 business days, and in the same condition that you received it.

1. Please email info@aoitea.com to request a return for your product and include your order number so we can verify your order.

2. Mail your returned item to:
  AOI Tea Company
  Returns Department
  16651 Gothard St, Unit M,
  Huntington Beach, CA 92647

3. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Policy for Cancelled Orders
An order can not be cancelled once the order has been shipped.

Return Policy for Free Shipping Items
For items that shipped for free, our shipping costs will be deducted from any refund that is issued.

Return Policy for Damaged Products
If a product arrives with damage or items missing, please notify our company within 10 days. We would be happy to send you a replacement as quickly as we can. Please keep in mind that missing items may be substituted.

To return an item or order, please contact a member of our Customer Service Team at 1-877-264-0877

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